Choosing a commercial cleaning company is a business relationship you'll likely live with for a year or more. A few good questions during the evaluation process can save you months of frustration.
1. How long have you been in business, and do you have references from similar businesses? Longevity and relevant experience matter.
2. Are your employees background-checked? Cleaning crews work in your building, often outside business hours. Background checks for all staff should be non-negotiable.
3. Are you bonded and insured? Ask for a current certificate of insurance including general liability and workers' compensation. See our insurance and bonding guide.
4. What cleaning products and equipment do you use? Product choices tell you a lot about a company's standards.
5. Who will actually clean my building? Know who's doing the work and whether they're employees or subcontractors.
6. What happens if I'm not satisfied with a clean? Ask about their complaint resolution process and re-clean policy.
7. Do you provide a written scope of work? Any provider unwilling to put the details in writing is a red flag.
8. What are your contract terms and cancellation policy? Understand the commitment length, auto-renewal terms, and cost to leave early.
9. Do you have specific experience with my industry? Medical, retail, and light-industrial facilities all have unique requirements.
10. How do you train and supervise your staff? Training protocols and quality checks tell you whether their standards will hold up over time.
Ask these questions in a free consultation with Savage Commercial Cleaning Services at (866) 958-8773.